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Continue shoppingWe believe so strongly in the power of our 2-in-1 Follicle Revival Bundle that we’re taking all the risk off your shoulders.
If you don’t see visible improvements in your hair within 90 days—you’ll get a full refund and keep the products.
✅ Follow the routine consistently for 90 days
Take 1ml of the vitamin drops daily, and apply 1ml of the serum directly to your thinning areas every day (as directed).
✅ Provide simple proof of use
Submit a short compilation of photos or videos showing you using the products on at least 60 different days within the 90-day period (can be selfies, short clips, timestamps—nothing fancy).
✅ Submit your refund request within 100 days
This gives you time to complete the 90 days and send in your proof.
1️⃣ Email us at info@tryrivela.com with your order number and proof of consistent use.
2️⃣ Our support team will review your submission within 3–5 business days.
3️⃣ Once approved, we’ll issue a full refund—no product return required.
📌 Important Notes:
Proof of use is required. Refunds cannot be granted without clear evidence of consistent usage.
Any requests made after 100 days of order delivery may not qualify.
This policy applies to first-time purchases of the bundle only.
For any questions, reach out to our friendly team at info@tryrivela.com — we’re always here to help. ❤️
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at clientsrivela@gmail.com.
